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Student Employment Positions

Graduate Assistant for Student Service – Student Navigation Center

The graduate assistant for student service will play a key role in helping undergraduate students complete their FAFSA and submit any additional documentation required. This position will conduct financial education programming related to the FAFSA as well as oversee undergraduate student workers (FAFSA Friends) who will also assist students in the completion of their FAFSA. This position serves as a role model and mentor to undergraduate students and their support network.

Duties and Responsibilities

  • Run regular reports in PeopleSoft.
  • Coordinate and perform outreach to designated populations.
  • Develop communication – mail, email, newsletter, video, phone scripts.
  • Oversee a team of student employees, including task assignments and completion.
  • Track all interactions in case management system, Navigate, and run activity reports to assess workload.
  • Schedule and conduct information sessions, both on-on-one and group formats.
  • Create and conduct financial education programming to designated populations.
  • Provide exceptional service aptitude and commitment to helping students.
  • Work independently and as a member of a team in a diverse and inclusive environment.
  • Communicate effectively- orally and in writing, by phone, in person, and virtually - possessing strong verbal and written communication skills.
  • Utilize excellent interpersonal skills in all interactions.
  • Take initiative and have appropriate problem-solving skills to independently resolve issues.
  • Handle confidential matters with discretion and empathy.
  • Establish and maintain effective work relationships with students, faculty, staff, and the public.
  • Provide administrative guidance within the area of responsibility, providing direct training and supervision as needed.
  • Utilize computer skills, including experience with Microsoft Office suite, especially excel, university software, email.
  • Organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Represent the department and University in a friendly, courteous and professional manner, including at university-sponsored events (in-person and virtual) such as accepted students day, open house, information sessions.
  • Occasional work at nights and on weekend.

Minimum Qualifications

  • Earned Bachelor's Degree.
  • Experience filing the FAFSA and using website.
  • Customer service experience.
  • Direct knowledge and experience using the university technology, such as but not limited to, Navigator student portal, Outlook, Navigate, and Canvas.
  • Bilingual candidates strongly preferred. Language includes but not limited to Spanish, Portuguese, or Mandarin.




Bryan Boppert | 978.542.8000

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