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Student Employment Positions

Student Navigation Center Delegate – Student Navigation Center

Navigation Center Delegates will greet and assist, students, parents, and members of the Salem State community in the most respectful and efficient manner possible. Student employees will need to know the most frequently asked questions regarding Financial Aid, Billing, Registration and ClipperCard to assist those that interact with the SNC. This job offers you the opportunity to educate and empower fellow students on how to become self-sufficient young adults who are also responsible members of the Salem State Community.

Interested applicants need to email the NavCenter@salemstate.edu with the subject line SNC Delegate. Applicants should provide a copy of their resume and must formally request an application for the position.

Duties and Responsibilities

Job requirements and duties include:

  • Act as a first tier of service (in person & virtually) for the Student Navigation Center assisting students checking in and directing students as needed.
  • Help to answer basic FAQ’s about the office within the SNC. Assist in teaching and answering questions at the self-service computers of the SNC. If interactions start to get complex, Delegates will make referrals to SNC staff for follow up.
  • Act as the first line of contact for students, parents, and community members by supporting the Student Navigation Center team in responding to inquiries regarding areas covered by the Student Navigation Center. Inquiries include emails, in person questions, virtual drop ins, and phone calls.
  • Entering all interactions with students into the university’s retention system called Navigate. Delegates will also need to scan/upload student documents as needed.
  • Willingness to help educate/teach students on how to do things within their Navigator accounts on their own.
  • Deliver excellent, accurate, and timely service.
  • Assist with helping reduce our line by providing excellent customer service.
  • Work on special projects for both the Service Center & Business Offices as assigned.
  • Able to work different hours during the day and evening and occasional weekends.
  • Additional skills like speaking a second language are highly desirable.
  • Other duties assigned as needed.

Minimum Qualifications

Must be able to commit a minimum of 10 hours/week

Self-motivated and willing to teach others

Strong knowledge of navigator, TouchNet, canvas and all other systems a student must use at Salem State

Speaking a second language is highly desirable.

Positive attitude

Wages

$14.50/hr

Contact

Bryan Boppert | 978.542.8000

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